Returning home a bit earlier. The newsfolk in Denver were talking about a possible snow storm late on Friday, so considering that Denver has been attracting snow in the kind of immense quantities that cause travel nightmares, I decided to bite the bullet, and pay for a ticket exchange and leave earlier.
So I called United on Friday, pay $115 samolians to change my departure from 4:51PM on Friday evening to 12:15PM on Friday afternoon.
About 6:30AM on Friday morning my cell rings and it is one of the worst computer voices that I have ever heard, butchering my name, and then telling me that the 12:15PM flight has been cancelled, but they have managed to re-sked my departure on the 6:38PM.
And so I call United and tell the nice lady who answers the phone the whole story, hoping to have her find the logic of the fact that I paid United an additional $115 bucks to leave earlier, and now I have been re-booked on a flight that actually leaves later than my original sked.
She understands my telephonic bewilderment when she informs me that it is not United policy to return the exchange money, since it was I which initiated the exchange. True, says I, but United did not deliver on the contract to deposit me home earlier.
She wants to talk to her sup.
A significant amount of air minutes later, she comes back, offering me, provided that I can get to the airport in time to catch a 10:23AM departure to San Francisco (by now is around 8AM and I haven't packed nor checked out of the hotel), to then get me home on a nonstop from Frisco to Philly.
I just want to get out of
Dodge Denver before the snow hits the fan and so I agree.
With speeds closely approaching the original Star Trek warp factors I somehow get from Littleton to Denver International in under an hour and happily, just barely make my flight.
Friday, February 23, 2007
Posted by Lenny at 11:56 PM